Customer Service Representative

Company: Security National Financial Corporation
Location: Salt Lake City
Posted on: April 3, 2025

Job Description:

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Job Type

Full-time

Description

This position will primarily be responsible for following a strict procedure for processing life insurance claims, and answering phone calls from our policy holders and funeral homes. This is an entry level position with a Monday - Friday business hours schedule. We offer a comprehensive benefits package that includes health insurance, PTO, Employee Discounts, and more.

What You'll Do:

* Processing life insurance claims
* Analyzing contracts for monetary discrepancies
* Preparing contract reconciliations
* Inbound & outbound calls from Funeral Homes, Policyholders and Beneficiaries
* Provide excellent customer service on phone and through email
* Other special projects as assigned

Requirements

What We'll Love About You:

* Customer service oriented
* Self-motivated
* Dynamic, friendly and outgoing personality
* Team oriented
* Detail oriented
* Multi-tasker

Requirements:

* Basic computer operation skills
* Ability to type 35 wpm
* Working knowledge of Microsoft Office (Outlook, Excel, Word)
* Ability to pay close attention to detail
* Ability to quickly learn new processes and procedures
* Ability to work independently and with a team when needed
* Ability to work Monday through Friday, 8:00 am to 5:00 pm
* Prolonged periods sitting at a desk and working on a computer
* Must be able to lift up to 15 pounds at times, and engage in repetitive movements

Education and Experience:

* High school diploma or equivalent
* Work experience of 1-2 years preferred
* Bilingual in English and Spanish preferred

What You'll Love About Us

* Great Company Culture
* Top Workplaces 6 years in a row (2016,'17,'18,'19,'20 & '21)
* Going Places. Company recently added to the Russell 2000 Index, attributing our strong growth
* Rest and Relaxation. Accrued sick / vacation leave and 10 paid holidays
* Health Benefits. Medical with HSA and FSA options, dental, and vision
* Prepare for the Future. 401(k) with company match

Keywords: Security National Financial Corporation, Salt Lake City , Customer Service Representative, Sales , Salt Lake City, Utah