Enterprise Architect - Customer Experience

Company: Zions Bank
Location: Salt Lake City
Posted on: April 1, 2025

Job Description:

Enterprise Architect - Customer ExperienceZions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients, and colleagues with the best experience possible for over 150 years. Now, help us transform our workforce of the future, today.We are seeking an experienced Enterprise Architect to partner with business leaders to not only align our technology strategy with our business strategy, but to disrupt from within as part of the process.As an Enterprise Architect you will embrace Zions digital banking vision and contribute your leadership to achieve that vision. You will be a catalyst for change, an advocate for the enterprise, and have a direct impact on the future of technology at Zions Bancorporation.The Enterprise Architecture and Strategy organization is at the heart of innovation at Zions Bancorporation. We are constantly working to modernize our application portfolios, engineering practices, and IT operations and delivery. Ensuring scalable, quality, and innovative solutions for our teams and our customers is integral to what we do. Come join us in transforming engineering and banking solutions!The Enterprise Architect will:

• Build and maintain influential and trusted relationships with key business and technology partners.
• Provide technical leadership on strategic enterprise initiatives to select and drive technological directions and implementations.
• Create new business insight and perspective, clarify and illuminate strategic goals and strategies, guide strategy implementation, analyze business capabilities, and identify synergistic opportunities with business stakeholders and key suppliers.
• Understand business objectives, research potential strategies, architect sound and achievable solutions.
• Participate in business and technology strategic planning events and guide business capability and technical capability roadmaps.
• Establish target-state, enterprise-centric IT architectures that consider business, information, application, infrastructure, and security perspectives and manage baseline state architectures in addressing technical debt to an acceptable level.
• Advocate for simple, standard, centralized and automated solutions to business needs based on Zions guiding philosophy and architecture guardrails.
• Mature the Enterprise Architecture practice horizontally across banking domains and across our core banking and deposit systems.
• Champion and drive M&A activities and guide affiliate migration to core and centralized systems, as they are warranted.
• Stay current on technologies, technology trends and directions, and related best practices.
• Champion and facilitate innovation.Qualifications:
• Proven track record of influencing change and leading strategic enterprise IT initiatives to achieve well-defined business objectives.
• Ability to communicate effectively with business executives, line of business leaders, and technical experts.
• Demonstrated excellence in verbal and written communication.
• Hands-on technical expertise in multiple technical domains or progression from traditional system or application development roles to either architecture or leadership.
• Ability to listen for understanding, resolve conflicts, negotiate compromise, and collaboratively lead business leaders and project teams to optimal solutions.
• Understanding of architecture concepts that enable well-integrated transactional, analytical, and collaborative systems.
• Ability to cultivate a shared strategic vision, articulate clear business objectives, and align the organization to achieve them.
• Banking or other Financial Services experience.
• Bachelor's degree in computer science, Information Technology, Management of Technology, or a related field and 8+ years of enterprise architecture or IT leadership in a highly regulated environment. A combination of education & experience may meet requirements.Nice to Have Experience:
• Understanding of activities that maintain, manage and leverage customer relationships, including customer relationship management platforms and customer-facing solutions.
• Ability to provide cross-product perspectives, matching products and services to customers and providing targeted analytics and decision support to enhance the bank's delivery performance, 'share of wallet' and overall customer experience.
• Experience with core banking systems such as TCS BaNCS, FIS, Fiserv, and ACI Worldwide.
• Understanding of Agile methodology.
• TOGAF and BIAN experience.
• Experience with EA repository software (BizzDesign, Orbus, etc.).
• Strong understanding of SOX Controls/Reporting including Risk Management Frameworks (SOC, RCSA and FFIEC Controls), and Fraud Disclosures.
• Exposure to cloud-based management and operations.Location:This position is hybrid work from home schedule with a minimum of three days per week in the office at the new Zions Technology Center in Midvale, UT.The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment.Benefits:
• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Mental health benefits including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.
• Employees may, at the company's discretion, be eligible to receive a cash bonus award.This position will be open until filled.
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Keywords: Zions Bank, Salt Lake City , Enterprise Architect - Customer Experience, Professions , Salt Lake City, Utah