Paratransit Scheduling Specialist

Company: Utah Transit Authority
Location: Salt Lake City
Posted on: April 1, 2025

Job Description:

Utah Transit Authority

Are you a devoted servant in your community with a passion for aiding those with disabilities? Do you want to move your career forward in a rewarding job where you can make an impact on the lives of others? Help UTA keep moving forward in our initiative to provide key mobility services to people with disabilities! Our Paratransit department helps those with disabilities stay connected by providing them with services to keep them moving and connected to the world around them.

The Paratransit Scheduling Specialistis a unique position where you would interact with people with disabilities, the elderly, etc. to arrange for the scheduling of various Paratransit UTA services. While this is a call center type of position, there are no high-pressure selling requirements or any type of outbound calling. If you are interested in a position where you can be of a unique service to your community, consider a position helping people with disabilities and/or the elderly in this special way.

As a Paratransit Scheduling Specialist for the Utah Transit Authority, you will:

• Determine passengers path of travel and mode of transportation based on trip eligibility consistent with conditions of eligibility, corporate/BU goals, and routing efficiencies.
• Communicate transportation requirements under the Americans with Disabilities Act (ADA) to include Paratransit, Flex Route and Fixed-Route Bus, TRAX, Rail, BRT, and Rideshare operating information.
• Advocate the use of Flex Route by educating the public on operations, including scheduling deviation trips to ensure efficient route utilization.
• Ensure all Paratransit rider transfers are aligned with other transit modalities. Responds to passenger and Special Services Business Unit (SSBU) operations concerns, suggestions, scheduling errors, or other identified routing details.
• Accompany Paratransit and Flex Route passengers the first time they use any available transit travel modes to educate them on how to use UTA services.
• Participate in community workshops and public hearings to educate on the role and eligibility requirements of Paratransit and Flex Route services.
• Answer and reply to all relay calls regarding all UTA services.Minimum QualificationsEDUCATION/TRAINING/EXPERIENCE:
  • High school diploma or equivalent. Associate's Degree in Business or related field preferred but not required.
  • Two years of previous customer service experience including a minimum of six months of experience working with people with disabilities, the elderly, etc. in any capacityKNOWLEDGE/SKILLS/ABILITIES
    • Basic knowledge of the Americans with Disabilities Act (ADA)
    • Beginner-level proficiency in MS Excel and Word (preferred), Typing proficiency at 30 words per minute net (preferred)
    • Excellent interpersonal skills; be sensitive to people with various disabilities and their transportation needs; communicate with a variety of people including managers, employees, customers, and the public
    • Work in a high-stress environment and meet deadlines; multi-task, solve problems and pay attention to detail
    • Speak a second language (preferred)
    • This job requires regular and predictable attendance.- OR -An equivalent combination of relevant education and experience.[UTA reserves the right to determine the equivalencies of education and experience.]
      
      UTAs benefits package for full-time administrative employees includes:
      • Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts.
      • Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, and dependent children.
      • 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
      • 10 paid holidays and two paid (2) floating holidays per year.
      • Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
      • Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
      • Training, development, and career advancement opportunities.
      • Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
      • Free transit passes for employees, spouses, and dependent children.
      • Employee assistance program includes counseling, legal services, financial planning, etc.
      • UTA Well a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
      • Free on-site fitness facilities and discounted membership to VASA Fitness.For more information on UTAs Total Rewards benefits package, please visit:https://jobs.jobvite.com/rideuta/#benefits Pay Rate: $20.048 per hour
        If interested, please apply before: March 31st, 2025 @ 5:59 PM MST
        * UTA promotes equal employment opportunities through its employment practices to current employees as well as internal and external applicants without regard to race, color, religion, national origin, disability, age, pregnancy, sex, sexual orientation, gender identity, veteran status, status as a parent, or genetic information. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two workdays notice prior to the need for the accommodation is required.*Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part40,655, and219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.
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Keywords: Utah Transit Authority, Salt Lake City , Paratransit Scheduling Specialist, Other , Salt Lake City, Utah