ServiceNow Developer

Company: HTC Global Services Inc
Location: Salt Lake City
Posted on: February 9, 2025

Job Description:

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

The following information provides an overview of the skills, qualities, and qualifications needed for this role.


At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

JOB DESCRIPTION:

This new ServiceNow Low/Pro Code Platform Software Application Developer works alone, or on a designated team, producing mission-critical and/or ancillary software applications for a specific State Agency. The development workflow is using the latest industry leading SAFe Agile development methodology. The position is within the Division of Technology Services (DTS) Application Development field unit which serves the Company Department of Corrections It also serves the Board of Pardons and Parole (BOPP).

This is a new position being created to lay the foundation for the adoption and use of the ServiceNow Low Code Now Platform for developing applications. This contract SN Developer, serving as an augmented resource, will be a key contributor in four areas:

A. Establishing the SN platform development technical environment and procedures.

B. Integrating and following the enterprise level SN Platform Governance structure with the unit's Software Development Methodology (SDM).

C. Perform SN Platform Low/Pro coding work itself for approved development projects.

D. Provide mentoring, as assigned, with in-house development staff on the new platform.

The position is equivalent to the state's classified IT Analyst III/Developer at an expert-level, lead position that may also mentor other programmers. This position requires advanced knowledge, skills, abilities and experience with the platform, application coding generally, technical environments, development tools and typical application development processes.

The SN Developer may perform assignments either as a stand alone project, or as a project integrated with the work of a designated Agile Team.

Primary Duties:

Member of assigned Agile Development Team(s):

Participate in planning sessions to coordinate on development requirements,

Participate in other meetings to address and report on development activities,

Assess specifications and provide time estimates to complete assignments,

Follow the Software Development Methodology (SDM) processes and detailed requirements,

Use development tracking software to collaborate and document development assignments,

o Address and enforce screen and other standards in development work.

o Fulfill the Developer duties on assigned product epics/features/stories,

Assist other Developers as needed to help meet Team goals and deadlines,

Provide feedback on common or unique challenges found in development,

Prioritize assignments and work flow to meet established deadlines.

Work effectively with Information Analysts, Database Administrators, System Administrators, Internal Testers, Business Analysts, Project Managers, external technical partners and DTS Enterprise experts.

Developer Duties:

Follow the Enterprise proscribed Governance process for the assignment and reporting of SN Platform projects.

Follow the Unit SDM for the development steps in the process,

Use the tracking software to document the development activities and results (JIRA),

Use the tracking software to coordinate and assign issues with others,

Participate/perform analysis and design activities for requirements, specifications, workflow and user interface designs on assigned projects,

Perform coding tasks on application screens and their internal technical functions to ensure all the specific defined requirements have been met

Coding work includes:

Low Code configuration and tuning,

Pro Code customization when required, and Integration configuration

* Perform coding tasks on other technical assignments (see list below)

Ensure products delivered meet standards, when required

Ensure products delivered return the correct data

Ensure products delivered meet security requirements

Ensure related screens still function correctly

Ensure products delivered are complete and accurate

Prepare test scenarios and data and pre-test product to be delivered

Meet acceptable thresholds for the return of "failed" products from testing

Provide detailed information to Testers on delivered products.

* Other Technical assignments mentioned above:

system functionalities, algorithmic calculations, notifications, database connections,

intermodular micro-services, API web services, other bi-directional interfaces with other systems, websites, web forms and reports, cron schedules,

security protocols and mechanisms,

authentication and access elements,

configuration management activities,

system builds merges and refreshes,

ongoing technical maintenance and debt resolutions,

version controls and protections,

Mobile Device applications, Interfaces, application versions.

Emerging technologies.

Other Duties:

Assist the Developers Group to develop and improve technical expertise, methodologies and procedures,

Participate in assigned Committees,

Develop an institutional knowledge of agency policies and operations.

Make recommendations, when appropriate, as feedback to business and technical staff on application design and function.

Keep abreast of emerging technologies, tools and methods, and expand and perfect technical skills and creative abilities.

Required Knowledge/Skills/Abilities/Experience:

Principles, theories, and practices of computer science,

Concepts of computer hardware operation and application development,

Concepts of computer screens, pages, features, functions and coding concepts,

Computer relational and other databases and database analysis software,

Learn and use automated software applications,

Understand project definitions, scope, objectives, business work flow processes and diagrams, application and database requirements, business functional specifications, design and technical specifications, business and technical standards documents, test case scenarios and other analysis and design tasks and reports,

Use logic to analyze or identify underlying principles, reasons, or facts associated with information or data to draw conclusions,

Find and collect information from data sources,

Use computer software programs to store data, retrieve stored data, analyze retrieved data, and arrange results in a presentable format,

Review and analyze data, summarize report findings, interpret results and make recommendations,

Identify problems or potential problem areas and recommend solutions,

Evaluate information against a set of standards,

Gather and document business requirements,

Define and document standards for use and operation of software.

Convert standards, user specifications and requirements into design plans,

Develop test cases to evaluate the success of both software upgrades and modifications,

Test applications using standard methodologies and techniques,

Validate applications for requirements, quality, responsiveness, performance, accessibility, data integrity, functionality, user acceptance,

Ensure products comply with regulations, policies, procedures, operational practices,

Prepare software documentation for future reference and maintenance needs

Anticipate the impact that new or modified software will have on existing standards and systems.

Plan, organize, prioritize workload in order to accomplish tasks and meet deadlines,

Deal with people in a manner which shows sensitivity, tact, and professionalism,

Work effectively with a work group or team to complete tasks,

Build Team spirit and cohesiveness,

Organize, chair, facilitate and document meetings with users and technical staff,

Prepare and present technical training and mentoring to other staff,

Communicate information and ideas clearly, and concisely, orally; and understand information presented orally.

Communicate information and ideas clearly, and concisely, in writing; and read and understand information presented in writing.

Help customers identify better ways to utilize a system's capabilities, Special considerations

Length of time with direct work experience employed as a programmer developing and maintaining computer software applications and programs using the ServiceNow Low Code / Pro Code Platform development tool(s).

Direct participation as a principle developer on projects building or maintaining mission-critical applications for a medium to large size private or public organizations (i.e 1,000 or more employees).

Training and experience with development methods and approaches to application security, specifically with low code / pro code platforms.

Academic qualifications in the computer science field.

Oversight:

An IT Manager on the unit provides contract oversight and performance monitoring. For work assignments, the SN Developer works under the leadership of a Scrum Master or Project Manager. Together with the other Developers, they form a Developers Group led by a Lead Developer. All of the unit's DevOps Teams are part of a larger organization called the Agile Release Train (ART), led by a Release Train engineer (RTE).

The candidate will have the capacity to simultaneously handle multiple assignments, although the normal expectation is a work in progress (WIP) concept of linear single story assignments. Must have the ability to effectively communicate about detailed requirements with business users and other technical programming staffs.

Minimum Mandatory Requirements

Skill Set

Must be geographically located within the Company location, and able to work in

a hybrid model of in-office and remote work

ServiceNow Platform Developer must have adequate secure network access at remote work site provided by the Developer. For remote work, the Developer must provide their own monitors, docking station if require, keyboard and mouse. Agency provides the portable laptop. For in-office work, the agency additionally provides all the peripheral equipment.

Minimum 3 years work experience as a ServiceNow Platform Developer.

Preference may be given for SN Developer with experience implementing the use of the SN Platform as a new development environment in an organization.

Must have experience performing ServiceNow Platform development within a software development life cycle methodology (SDLC) such as SAFe

Agile, and/or project management models

Keywords: HTC Global Services Inc, Salt Lake City , ServiceNow Developer, IT / Software / Systems , Salt Lake City, Utah