Customer Advocate Manager

Company: VirtualVocations
Location: Ogden
Posted on: February 1, 2025

Job Description:

A company is looking for a Customer Advocate Manager who will develop relationships with existing customers to enhance satisfaction and retention.

Key Responsibilities

Develop and maintain relationships with assigned customers to understand their needs and challenges
Lead clients through the execution of plans while monitoring objectives and KPIs
Act as a liaison between product management and customers, communicating effectively about product roadmaps

Required Qualifications

3+ years of experience in account management
Insurance agency experience preferred
Bachelor's degree or equivalent work experience preferred
Strong aptitude for strategic thinking and tactical execution
Familiarity with customer relationship management (CRM) software, preferably Salesforce

Keywords: VirtualVocations, Salt Lake City , Customer Advocate Manager, Executive , Ogden, Utah

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