Transit Communications Trainee - Bus or Police Dispatcher
Company: Utah Transit Authority
Location: Salt Lake City
Posted on: May 4, 2024
Job Description:
Utah Transit AuthorityEmbark on an exhilarating journey as a Bus
Dispatcher, Police Dispatcher, or Dispatcher Trainee, where each
day brings dynamic challenges and opportunities for service to your
community.As a Trainee, you will receive hands-on training to
master the art of coordinating emergency and non-emergency transit
calls, operating state-of-the-art communication equipment, and
connecting Employees and Riders to the resources and to the help
that they need. You will play a pivotal role in driving the success
of our Transit Communications Center (TCC) and contributing to the
overall excellence of UTA.Once you move on from the trainee role,
you will either focus on Fixed Route Bus Operations Dispatching or
Emergency and Public Safety Police Dispatching. Advancing to Fixed
Route Bus Operations or Police Dispatcher level is based on meeting
the minimum qualifications, satisfactory job performance, and a
1-year training and probationary period.Join us for an impactful
journey where what you do truly matters, both to UTA and to the
public, and where you will be right at the heart of our transit
operations and services.As a TCC Dispatcher Trainee you will:
- Train and learn Transit Police dispatch and/or Fixed Route Bus
Operations Dispatch.
- Under general supervision, trainees learn to perform
dispatching duties for both emergency and non-emergency transit
calls.
- Trainees operate a variety of communication equipment,
including radio, telephone, and computer systems.
- Assist in coordinating continuous operation and support
services for various transit system personnel, such as bus
operators, transit police, operations supervisors, paratransit
coordinators, and rail controllers.
- Actively participate in resolving problems as they arise within
the transit system.
- Receive, prioritize, and respond to routine and emergency
calls, dispatching transit police officers and/or operations
personnel as needed.
- Handle inquiries requiring research on warrants, UTA violation
history, criminal history, mapping systems, system detour
information, and other databases.
- Work with other public agencies outside UTA with
transit-related issues upon request.
- Contribute to collecting and disseminating system-related data
to all relevant departments.
- Maintain focus, calm, and composure while demonstrating
compassion and efficiency, especially during stressful, fast-paced,
and unpredictable situations.In addition to the duties listed as a
trainee, as a Fixed Route Bus Operations Dispatcher, you will:
- Specialize in the performance of non-emergency calls and
dispatch appropriate personnel/resources to assist our drivers as
situations arise.Coordinate continuous operation and system support
services for bus operators, operations supervisors, paratransit
coordinators, rail controllers and/or other persons in the transit
system in resolving problems.
- Receive, prioritize, and respond to all routine calls and as
needed to minimize delays due to breakdowns, detours, work
coverage, accidents, emergencies, changing road conditions and
other interruptions.In addition to the duties listed as a trainee,
as an Emergency and Public Safety Police Dispatcher you will:
- Specialize in the performance of emergency transit calls and
dispatch appropriate first responder personnel/resources to assist
our riders and drivers as situations arise.
- Coordinate continuous operation and system support services for
transit police, other first responder personnel in the transit
system in resolving emergency problems.
- Receive, prioritize, and respond to all Emergency calls to
provide emergency assistance as needed.
- Receive and respond to inquiries requiring research of
warrants, UTA violation history and criminal history, mapping
systems, system detour information, and other databases.Minimum
QualificationsEXPERIENCE/EDUCATION/TRAININGTo be hired as a TCC
Dispatcher Trainee, you must have:
- Two years in customer service solving problems and giving
direction.
- High School Diploma or equivalent plus two years post-high
school training or college education with emphasis on
communications and/or business management, or related fields
preferred.
- Emergency Medical Dispatch Certification preferred or ability
to obtain within 1 year.
- POST Dispatch Certification preferred or the ability to obtain
within 1 year.
- CPR/First Aid Certification preferred or the ability to obtain
within 1 year.In addition to the education and certification
requirements listed under the Trainee above, to be hired directly
to a position as a Fixed Route Bus Dispatcher you must have:
- 2 years of fixed route bus dispatch experience or similar
experience outside of UTA, with experience in solving problems and
giving direction, or 1 year experience as a Dispatcher in either
the Emergency and Public Safety or Fixed Route Bus Operations
functions at UTA specifically.In addition to the education and
certification requirements listed under the Trainee above, to be
hired directly to a position as an Emergency and Public Safety
Police Dispatcher, you must have:
- 2 years of Emergency or Public Safety Dispatch experience or
similar experience, with experience in solving problems and giving
direction, or 1 year experience as a Dispatcher in either the
Emergency and Public Safety or Fixed Route Bus Operations functions
at UTA specifically.KNOWLEDGE, SKILLS, ABILITIESFixed Route Bus
Operations Dispatchers
- Strong knowledge of all Fixed Route Bus Operations Systems and
routes preferred.
- Continuously demonstrate all operational required training,
certifications, and core competencies
- Strong knowledge of bus equipment to assist operators with
mechanical issues preferred.
- Able to orient yourself using a mapping system and can give
instruction to drivers.
- Vehicle maintenance familiarity and experience dealing with
vehicle related issues.Emergency and Public Safety Police
Dispatchers
- Strong knowledge of all police required training, procedures,
methods, certifications, and core competencies.
- Strong understanding and able to interpret Utah Criminal Code,
BCI / UCJIS manuals, and maps.
- Become POST certified as a dispatcher through the state of Utah
and maintain certification if not already certified.All Dispatchers
and Trainees
- Basic proficiency in MS Word and Excel preferred.
- Excellent communication skills both verbally and in writing,
including able to remain calm and rational in emergency situations
and communicate with incoherent, emotionally distraught,
hysterical, unresponsive, or non-receptive individuals.
- 40 WPM preferred.Work Schedule
- Dispatchers and Trainees work in a control room setting, which
operates 24/7/365.
- Shifts are generally 4 10-hour shifts, determined by seniority
with a shift bid, which occurs on an as-needed basis.
- You must be willing to work nights, early mornings, weekends,
and holidays as needed. Background Check Requirements (All
Dispatchers and Trainees)
- Have no convictions for a civil or criminal offense involving
dishonesty, unlawful sexual conduct, physical violence to include
domestic violence, DUI, or unlawful sale or possession of a
controlled substance within the past 5 years.
- As a Public Transit Organization, UTA is required to conduct
background screening on all applicants we offer employment. This
background screening will include a criminal background check and
FTA drug and alcohol screening.
- Because this position works directly with Law Enforcement,
employment may be contingent on passing a more comprehensive
background investigation, including:
-
- Psychological testing
- Social Media review
- In person reference and acquaintance interviews
- Prior employment history
- Motor vehicle history investigation
- BCI Criminal History- OR -An equivalent combination of relevant
education and experience.[UTA reserves the right to determine the
equivalencies of education and experience.]A hiring roster may be
used for up to 18 months, meaning UTA may consider you for future
openings in this department for up to 18 months after you applyUTAs
benefits package for full-time administrative employees includes:
- Health, dental, vision, life/AD&D, short-term and long-term
disability insurance (eligible after 30 days of employment), with
Flexible Spending and Dependent Care accounts. Choice between
Traditional Co-Pay or High Deductible Health Plans for medical
coverage. HSA with company match available to employees enrolled in
the HDHP. Benefit plans include coverage for domestic partners
(eligibility affidavit required for coverage).
- Onsite Health and Wellness Clinics for medical care at no cost
to employees, spouses, domestic partners, and dependent
- 22 days of accrued paid time off (13 vacation days and 9 sick
days), which increases with tenure at UTA.
- 10 paid holidays and two paid (2) floating holidays per
year.
- Retirement options - Pension Plan with 5-year vesting schedule
and 457 Contribution Plan, available for immediate contributions
and company matching.
- Generous tuition reimbursement for higher education, available
for any higher education degree (bachelor, master, or PHD). Course
of study must be approved prior to enrollment.
- Training, development, and career advancement
opportunities.
- Paid parental leave for birth, adoption, and child placement
(after 12 months of employment).
- Free transit passes for employees, their spouses, and their
dependent children.
- Employee assistance program includes counseling, legal
services, financial planning, etc.
- UTA Well a comprehensive wellness program designed to support
employees and dependents in their health and wellness goals.
- Free on-site fitness facilities and discounted membership to
VASA Fitness.For more information on UTAs Total Rewards benefits
package, please visit: Pay Rate:Transit Communication Center
Dispatch Trainee: Starting at $21.875Transit Communication Center
(Bus or Police) Dispatcher: Starting at $24.760If interested,
please apply before: Monday, May 6th, 2024 @ 5:59 PM MST* Utah
Transit Authority is an Equal Opportunity Employer of all persons
regardless of race, color, religion, sex, national origin, age,
disability, covered veterans, sexual orientation, and gender
identity. Women, minorities, and people with disabilities are
encouraged to apply. Applicants needing an accommodation under the
Americans with Disabilities Act for any part of the application
process should contact UTA Human Resources at 801-287-2324. A
minimum of two workdays notice prior to the need for the
accommodation is required.*Utah Transit Authority is a drug-free
workplace, subject to federal drug and alcohol testing regulations
under 49 CFR Part , , and . All offers for employment are
contingent upon a successful pre-employment drug test. If a
pre-employment test returns a non-negative result, an application
for employment may be rejected. All employees are subject to
reasonable suspicion and post-accident testing for drug and alcohol
use. All safety sensitive employees are subject to random testing
for drug and alcohol use.PM21PI3b981dbd8b8f-31181-34337820
Keywords: Utah Transit Authority, Salt Lake City , Transit Communications Trainee - Bus or Police Dispatcher, Other , Salt Lake City, Utah
Didn't find what you're looking for? Search again!
Loading more jobs...